Conversions Aren’t Always Sales: How Moments of Connection Keep Customers Coming Back

Conversions Aren’t Always Sales: How Moments of Connection Keep Customers Coming Back

When outdoor retailer Orvis set out to launch a new line of adventure products for dog lovers, they faced a challenge familiar to every retailer. On one hand, they knew an email campaign that simply advertised the new canine products might generate a limited number of conversions. On the other hand, an upfront promotional discount […]

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Making money from games: The future of virtual economies

Making money from games: The future of virtual economies

Fictional portrayals of virtual worlds such as “Ready Player One” and “The Matrix” typically portray the physical and virtual worlds as distinct realms siloed from each other. Characters escape a dystopian, impoverished physical realm and enter a separate, utopian virtual realm in which they are wealthy and important. Our non-fictional future won’t have that dichotomy. […]

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