Omnichannel Loyalty: Connecting the Dots for a Better Customer Experience

Omnichannel Loyalty: Connecting the Dots for a Better Customer Experience

According to recent research, companies are already competing solely on customer experience.  Consumer expectations set the bar for customer experiences which directly impact brand loyalty. Therefore, understanding what your customers want is critical for creating meaningful brand connections. 90% of customers expect consistent brand interactions across channels. Similarly, loyal customers expect to be recognized for every action taken with […]

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Facebook fact-check feud erupts over Trump virus ‘hoax’

Facebook fact-check feud erupts over Trump virus ‘hoax’

Who fact-checks the fact-checkers? Did Trump call coronavirus the Democrats’ “new hoax”? Those are the big questions emerging from a controversial “false” label applied to Politico and NBC News stories by right-wing publisher The Daily Caller. Its Check Your Fact division is a Facebook fact-checking partner, giving it the power to flag links on the […]

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