Daily ArchivesMarch 30, 2020 - Host2.us

Disaster planning is all about preparing for rare events, whether they’re epidemics, hurricanes, blizzards, wildfires, floods, earthquakes, or some other calamity. Crisis messaging should be a part of any disaster planning so you can communicate effectively with your customers and give them the essential information that they need. Let’s talk about what that should look […]

Today, we are in an unprecedented global emotional event. We’ve had global meltdowns, tragedies, and humanitarian crises before, but this…Read blog postabout:The effect of crisis on customer behavior: How to experiment and get ahead in an economic downturn The post The effect of crisis on customer behavior: How to experiment and get ahead in an […]

Facebook has diverted from its policy of not fact-checking politicians in order to prevent the spread of potentially harmful coronavirus misinformation from Brazilian President Jair Bolsonaro. Facebook made the decisive choice to remove a video shared by Bolsonaro on Sunday where he claimed that “hydroxychloroquine is working in all places.” That’s despite the drug still […]

Your customers will make or break the success of your business. Happy customers keep coming back and spending more money, while unsatisfied customers will cause significant damage to your reputation. In fact, an unhappy customer will tell up to 15 people about their poor experience. Negative interactions spread twice as fast as positive ones. 91% […]

No matter what type of business you run, you need to prioritize customer support. That means giving customers the option to contact you through multiple methods—including the phone. But managing a call center on your own can be a challenge. Running an in-house call center is usually costly and labor-intensive. This is especially true for […]

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While uncertainty can be distraction, now is a time for focus in the B2B marketing world. Beyond figuring out the new logistics and operations of remote work, paused marketing efforts and the urgent need to keep employees, customers and community safe and healthy, there’s still a need for marketing. In fact, the areas of focus […]