B2C Personalization Blog Series Part 2: Creating a Single Brand Experience to Grow Relationships

B2C Personalization Blog Series Part 2: Creating a Single Brand Experience to Grow Relationships

In Part 1 of this series on personalization, we discussed the importance of responsiveness and reacting to customer behaviors. These leading indicators of activities you want to accelerate or mitigate in a timely fashion are key to building a highly personalized customer experience. Let’s say you’ve nailed that though. What’s next? Data-driven relationship marketing, which […]

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Facebook asks for a moat of regulations it already meets

Facebook asks for a moat of regulations it already meets

It’s suspiciously convenient that Facebook already fulfills most of the regulatory requirements it’s asking governments to lay on the rest of the tech industry. Facebook CEO Mark Zuckerberg is in Brussels lobbying the European Union’s regulators as they form new laws to govern artificial intelligence, content moderation and more. But if they follow Facebook’s suggestions, […]

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Conclusions Precede Decisions: Two case studies that teach the most effective way to amplify conversion

Conclusions Precede Decisions: Two case studies that teach the most effective way to amplify conversion

(This article was originally published in the MarketingExperiments email newsletter.) Data is about working backward through a customer’s behavioral traces into their decisions. These decisions are based on conclusions customers make from observation sets that we, as marketers, present to them. In this video, MECLABS Managing Director Flint McGlaughlin shares a deeper understanding of how […]

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Why an Emotional Connection Matters in Loyalty and How to Achieve It

Why an Emotional Connection Matters in Loyalty and How to Achieve It

Brands need to know understand what motivates loyalty from their customers. Numerous research studies have identified three main classifications of loyalty, they are:  Behavioral loyalty which is when the customer shops with a brand because it’s convenient. Their loyalty is driven by habit rather than a genuine connection to the brand. Rational loyalty which is […]

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