Personalize customer experiences in real-time with Oracle Infinity Behavioral Intelligence

Personalize customer experiences in real-time with Oracle Infinity Behavioral Intelligence

The customer experience (CX) professional’s imperative What’s a CX professional supposed to do? Focus on the customer. Create delightful experiences for them. Personalize those experiences. Send relevant and helpful messages––and send them at the right time. But don’t send too many. Automate it all. And do it now. These things help us get the customer […]

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Florida’s ban on bans will test First Amendment rights of social media companies

Florida’s ban on bans will test First Amendment rights of social media companies

Florida governor Ron DeSantis has signed into law a restriction on social media companies’ ability to ban candidates for state offices and news outlets, and in doing so offered a direct challenge to those companies’ perceived free speech rights. The law is almost certain to be challenged in court as both unconstitutional and in direct […]

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How B2B Marketers Can Build a Community of Influence with Content

How B2B Marketers Can Build a Community of Influence with Content

One of the most compelling scenarios for B2B marketers to build content and community is through a combination user generated content (UGC) and strategic content collaborations. To do this, many B2B brands will initiate ongoing social media content and engagement programs to stimulate dialog with customers, community and influencers to build essential relationships. With B2B […]

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How to Set a Sales Quota

How to Set a Sales Quota

The sales landscape is naturally competitive. So it’s no surprise it attracts people with personalities to match. Sales reps love a good challenge, which is why they thrive when given clearly defined sales quotas and metrics. In return, you can expect better results, more sales, and higher profits. However, setting a sales quota does have […]

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