Exploring the Mobile Customer Experience: Three discoveries for designing an effective mobile experience

Exploring the Mobile Customer Experience: Three discoveries for designing an effective mobile experience

Mobile adds a challenging layer of complexity when optimizing your online marketing funnel. Testing a winning desktop experience can often produce the opposite effect on mobile performance, leaving us to diagnose where and why our good idea went wrong. We know that users interact differently on mobile and that there are slightly differing variables at […]

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Instagram and Facebook will start censoring ‘graphic images’ of self-harm

Instagram and Facebook will start censoring ‘graphic images’ of self-harm

In light of a recent tragedy, Instagram is updating the way it handles pictures depicting self-harm. Instagram and Facebook announced changes to their policies around content depicting cutting and other forms of self-harm in dual blog posts Thursday. The changes come about in light of the suicide of a 14-year-old girl named Molly Russell, a U.K. […]

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Tech platforms called to support public interest research into mental health impacts

Tech platforms called to support public interest research into mental health impacts

The tech industry has been called on to share data with public sector researchers so the mental health and psychosocial impacts of their service on vulnerable users can be better understood, and also to contribute to funding the necessary independent research over the next ten years. The UK’s chief medical officers have made the call […]

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