Webex vs. Microsoft Teams

Webex vs. Microsoft Teams

Webex and Microsoft Teams are two of the most popular video conferencing platforms on the market. Businesses of all sizes use them to stay connected with employees, customers, and partners. Each product has features like group chat, file sharing, and video conferencing that streamline communication between remote workers, office colleagues, and clients. But which video […]

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Service Desk vs. Help Desk

Service Desk vs. Help Desk

Deciding whether your business needs service desk or help desk services can be a challenging one. Some people use these two terms interchangeably, which further complicates the process.  Many businesses need both types of services. Help desk services work for solving specific problems, while service desk services provide an umbrella for overseeing support services. However, […]

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Forrester: Most Thought Leadership Isn’t Thoughtful or Leading: We Need to Fix That!

Forrester: Most Thought Leadership Isn’t Thoughtful or Leading: We Need to Fix That!

Thought Leadership is a bit part of many B2B brand strategies but Lisa Gately @LisaGately, Principle Analyst at Forrester says most thought leadership isn’t thoughtful or leading, so we need to fix that. What is thought leadership personified? Many think of Dr Fauci. There are many examples of trusted experts we rely on for information, […]

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