Multichannel Contact Center Starter Guide: Learn the Basics

Multichannel Contact Center Starter Guide: Learn the Basics

Set up your multichannel contact center with Nextiva, a cloud-based option that provides easy access to remote IT and customer support teams. Sign up now and get 30% off on all plans.  Effective customer service involves multiple touchpoints, including voice, social media, SMS, and web. Case in point—customers will engage with three to five different […]

Read More »
Elevate B2B Marketing News: Rising B2B Tech Investment, ChatGPT Goes Pro, Top Marketing Word Study, & New Global Ad Spend Data

Elevate B2B Marketing News: Rising B2B Tech Investment, ChatGPT Goes Pro, Top Marketing Word Study, & New Global Ad Spend Data

B2B Marketers Prioritizing Data and Technology to Succeed in 2023 86 percent of B2B marketers have said they will invest more in technology during 2023 that they did in 2022, with 36 percent planning major increases, while 46 percent noted that centralizing and unifying data were their top priorities for making better use of data […]

Read More »

3 core skills that will help advance your SEM career

There are three essential skills you need to develop to progress your SEM career. These critical skills apply to almost any industry, but we will make a specific case for roles within SEM:  Clear communication Effective collaboration Focused productivity Clear communication  Do not underestimate clear, concise communication. Communication is at the core of any role […]

Read More »