WhatsApp Business app adds customer service features to its desktop and web apps

WhatsApp Business app adds customer service features to its desktop and web apps

A year ago, Facebook-owned WhatsApp officially introduced its standalone app aimed at small business customers. Today, the WhatsApp Business app has grown to reach 5 million business customers, the company says. And now it’s making the app easier to use on the desktop and the web by porting over several of the most popular features […]

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How Can B2B Brands Benefit from Collaborating with Influencers? Let’s Get the Scoop from the Experts

How Can B2B Brands Benefit from Collaborating with Influencers? Let’s Get the Scoop from the Experts

Spokespeople. Brand advocates. Experts. Sponsors. Thought Leaders. Influencers. Call them what you will, but leveraging the voices, expertise, appeal, and reach of influential people has been a standard marketing and advertising practice for at least a century. In the B2C realm, that is. As TopRank Marketing CEO Lee Odden recently pointed out: “B2B brands are […]

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Marketing Day: Qlik buys Crunch Data, Google Chrome API changes, YouTube TV expansion

Marketing Day: Qlik buys Crunch Data, Google Chrome API changes, YouTube TV expansion

Here’s our recap of what happened in online marketing today, as reported on Marketing Land and other places across the web. The post Marketing Day: Qlik buys Crunch Data, Google Chrome API changes, YouTube TV expansion appeared first on Marketing Land. Please visit Marketing Land for the full article. Build your free WordPress website with […]

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How Marketers Can Improve the Customer Experience (And Why They Should Want To)

How Marketers Can Improve the Customer Experience (And Why They Should Want To)

Recent research from Gartner shows that 89% of companies compete primarily on customer experience. The way your brand makes customers feel can mean the difference between advocating for the brand or going with a competitor. So, who owns customer experience? It’s not just the customer service team or the Chief Experience Officer or any other […]

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