There has been a big shift in how people interact with brands. In the old days, a product or service would show up on the scene, and we’d evaluate whether the product was something we could use. Sure, there were some products and brands where we felt like we wanted to belong (you are either a Coke or Pepsi person, for instance). But most times, when something new came out, the question was whether you could fit yourself into the right category to make that product useful.

This has all reversed. People are tired of fitting in. They want to go where they belong.

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